Absolute Pets is looking for a Retail Trainer to join the HR Team who's primary focus will be on developing, implementing and providing trainings to the Absolute Pets retail teams.
Key Responsibilities
- Develop and deliver engaging training programmes:
- Design and implement training modules on products, policies, and customer service procedures.
- Ensure optimal functionality of Articulate and Training Academy
- Ensure all training material is up to date and relevant on the Training Academy
- Create and maintain the training calendar for the year.
- Coordinate the training materiel required with the relevant suppliers.
- Mark and provide feedback on the assessments and essays.
- Conduct in person orientation and general trainings throughout the year.
- Arrange the venue and food logistics.
- Coordinate with operational teams around staff logistics.
- Track training spend per training.
- Conduct store visits to observe employees on the sales floor and offer constructive feedback to improve their performance in line with Absolute Pets standards.
- Oversee Market Days
- Arrange the venue logistics.
- Communicate with suppliers.
- Oversee the Market Day Budget
- Coordinate with operational teams around staff logistics
- Ensure the smooth running of events on the day
- Evaluate the effectiveness of training initiatives.
- Develop and utilize assessment tools to measure the effectiveness of training programmes
- Collect feedback from employees, managers and customers to identify areas for improvement
- Continuously update and adapt training materials based on changing needs and feedback
- Assist with SETA submission by ensuring all training administration is up to date.
- Assist with any other ad hoc projects within the HR team.
Requirements
- Minimum 2-3 years of experience in a retail environment.
- Exposure to training role is advantageous
- Strong ability to develop, deliver and evaluate effective training programmes
- Excellent communication, presentation and interpersonal skills
- Passion for Pet Care and Retail
- Creative flair
- Will need to be able to travel locally throughout the month.