Absolute Pets is a fast-growing specialist retail company that caters to the premium pet market offering pet lovers a range of food and accessories for their beloved companions. The Company is the leading pet care retailer in the country with over 170 stores nationwide and aims to be one of the most respected specialist retailers in the country. For more information on Absolute Pets visit our website - www.absolutepets.com
Overview of the Role
An opportunity has become available for an Area Manager in KwaZulu Natal. The individual will be responsible for overseeing stores mainly in Pietermaritzburg as well as in Durban. The successful candidate will need to oversee and be responsible for the operations of their assigned stores. They will need to drive revenue and ensure the customer service experience is aligned to brand standards.
The position will report directly to the Regional Manager.
ROLES & RESPONSIBILITIES
- Ensuring all customers in all stores experience the highest level or service at all times
- Responding to customer complaints referred by store managers and ensuring timeous resolving.
- Ensuring individual and overall sales targets are met and exceeded. Fortnightly meetings with store managers to review and drive team performance. Ensuring that the team maintains a high level of up-to-date product knowledge at all times via in store and supplier training.
- Coaching, development and motivation of team. Ensure succession plan is in place for all stores, as well as for own role.
- Conducting performance appraisals/reviews on Store Managers twice a year, managing poor performance and dealing with staff issues that store manager has escalated.
- Scheduling of staff across all stores ensuring optimum customer service and coverage.
- Ensuring that the team uses product knowledge to give expert advice to customers on all our products.
- Ensuring compliance across all stores to company policies and procedures.
- Ensuring high level of cleanliness and housekeeping in stores and back areas.
- Ensuring optimum stock management and stock rotation
- Maintaining Visual management – ensuring merchandise is kept neat and orderly in appearance, and merchandising goods according to guideline principles.
- Ensuring that promotions and windows are set up according to guidelines and visually appealing.
- Ensuring that the team follow through on any Marketing requirements.
- Cash pickups from stores as required.
- Ensuring that all stores manage admin accurately and timeously including stocktakes, ordering, goods receiving, inter branch transfers, credits and all other necessary transactions.
- Ensuring the team maintains a high standard of appearance
- Monitoring what local competitors are doing. Recommending and implementing changes to improve store experience (products, opening hours, promotions etc.)
QUALIFICATIONS, PERSONAL TRAITS AND EXPERIENCE
Criteria | Essential | Desirable | ||
Attainments/Educational Level/Qualifications | Matric Valid SA driver’s license | Retail related qualification | ||
Experience | At least 2 years Leadership/Management experience in managing multiple area managers Proven ability to lead and influence a team. Knowledge of HR procedures | Experience of selling in veterinary shop/pet care shop. | ||
Intelligence/Aptitude |
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Disposition/Personality/Motivation |
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Appearance/Physical Characteristics |
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